Privacy Policy

1. Introduction

Adessa Appliance Repair ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or submit a service request. This policy complies with the California Online Privacy Protection Act (CalOPPA) and the California Consumer Privacy Act (CCPA).

2. Information We Collect

Personal Information

When you contact us or submit a service request through our website, we may collect:

• Full name
• Phone number
• Email address
• Service address (where the appliance is located)
• Appliance details (type, brand, model if provided)
• Description of the issue

Automatically Collected Information

When you visit our website, we (or our analytics providers) may automatically collect:

• IP address and device information
• Browser type and version
• Pages visited and usage data
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Respond to your service request
• Schedule and confirm appointments
• Communicate about your repair (updates, arrival times, etc.)
• Improve our website and services
• Send marketing communications (only with your explicit consent)
• Comply with legal requirements

4. Cookies and Tracking Technologies

We use cookies and similar technologies (including Google Analytics) to analyze website traffic and improve functionality. You can manage or disable cookies in your browser settings, though this may affect some site features.

5. Information Sharing

We do not sell your personal information.

We may share your information only with:

• Trusted third-party service providers who help us operate the website or schedule appointments (e.g., analytics or scheduling tools)
• Legal authorities when required by law
• Successors in the event of a business transfer

6. Your California Privacy Rights (CCPA)

California residents have the right to:

• Know what personal information we collect and share
• Request deletion of your personal information
• Opt out of the sale of personal information (we do not sell your data)
• Access your personal information
• Not be discriminated against for exercising these rights

To exercise these rights, email us at adessasd@gmail.com with the subject line "CCPA Privacy Request."

7. Data Security

We implement reasonable security measures to protect your information. However, no method of transmission over the internet is 100% secure.

8. Data Retention

We retain your information only as long as necessary to fulfill your service request, schedule the appointment, and meet any legal requirements. After your repair is complete, we delete or anonymize unnecessary personal details.

9. Children's Privacy

Our website and services are not intended for children under 13. We do not knowingly collect personal information from children under 13.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted here with an updated "Last Updated" date.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact: